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EXTERNAL IT TEAM · ARMENIA

Managed IT Support for Businesses in Armenia

MyNetwork acts as your external IT team, supporting employees, computers, networks, Microsoft 365, servers, security and backups. We provide remote assistance across Armenia and on-site support in Yerevan, with services tailored to your business needs.

Discuss managed ITCall our team
One teamclear responsibility
Regular reviewnot only emergency fixes
Planned improvementpriorities over time
Business contextIT aligned with operations
FROM REACTIVE TO MANAGED

Stop rebuilding context every time.

When different people handle every incident, knowledge is lost and the same problems return. Managed IT creates ownership, documentation and a plan for improvement.

REACTIVE SUPPORT

Fix the latest problem

—Each issue starts with explaining the environment again.
—Responsibility moves between vendors and internal staff.
—Maintenance waits until something stops working.
—Technology decisions are made one emergency at a time.
MANAGED IT

Manage the whole environment

✓One team understands the users, systems and priorities.
✓Requests, changes and ownership follow a clear process.
✓Important checks and improvements are planned.
✓IT work connects to real business needs and risks.
OPERATING RHYTHM

Support today. Improve tomorrow.

The exact schedule depends on the agreed service, but the principle stays the same: handle current needs while regularly reviewing the environment and next priorities.

01

Support

Respond to user problems, operational issues and approved requests.

KEEP WORK MOVING

02

Maintain

Review agreed systems, changes, documentation and recurring tasks.

REDUCE SURPRISES

03

Review

Discuss important incidents, risks, capacity and business changes.

SEE THE BIGGER PICTURE

04

Improve

Prioritize practical upgrades instead of reacting without a plan.

BUILD FORWARD

RESPONSIBILITY MAP

One relationship across the environment.

You do not need a separate contact for every small technical problem. We coordinate the connected parts and involve specialist vendors when required.

The exact responsibilities, included systems and response arrangements are documented before service begins.
01 / USERSHelpdesk & accountsrequests, access and employee changes
02 / WORKPLACEDevices & softwarecomputers, printers and applications
03 / NETWORKConnectivityWi-Fi, switching, firewall and remote access
04 / SYSTEMSServers & Microsoft 365core services, administration and support
05 / SECURITYProtection controlsidentity, endpoints, access and review
06 / RECOVERYBackup readinesscoverage, retention and restore planning
SERVICE LEVELS

Choose the level of responsibility you need.

These are clear starting points, not rigid packages. The final scope is built around your users, systems, risks and internal capabilities.

ESSENTIAL

IT Support

A dependable contact for everyday user and workplace technology issues.

  • Remote user assistance
  • Computer and printer support
  • Common email and software issues
  • Agreed on-site assistance
  • Basic environment documentation

Request a scope →

BUSINESS

Managed IT Care

Ongoing support plus broader administration and regular operational review.

  • Everything in IT Support
  • Network and Microsoft 365 administration
  • Backup and security review scope
  • Employee onboarding and offboarding
  • Regular priorities and improvements

Discuss your environment →

COMPLETE

External IT Department

A wider outsourced IT function for companies without a full internal team.

  • Complete agreed IT ownership
  • Users, systems, network and cloud
  • Security and recovery coordination
  • Vendor and project coordination
  • Technology planning with management

Request a consultation →

Pricing is prepared after understanding the number of users, locations, systems and required service scope.
STARTING THE SERVICE

We learn before we take responsibility.

A managed relationship begins with understanding the business and the current environment — not with replacing everything.

Clear handover: systems, access, vendors, known issues and priorities are documented so responsibility is practical from the beginning.
01

Business discoveryUnderstand users, locations, working hours and important operations.

DISCOVER

02

Technical inventoryReview devices, services, accounts, vendors and dependencies.

MAP

03

Priorities & responsibilitiesAgree what is included, how requests work and what needs attention first.

AGREE

04

Service transitionPrepare documentation, support channels and the first improvement plan.

START

CONNECTED SERVICES

One team across every layer.

All services →

01 / CONNECTIVITYNetworks & Wi-FiView service →02 / INFRASTRUCTURELAN CablingView service →03 / SYSTEMSServers & CloudView service →04 / PROTECTIONCybersecurityView service →05 / WORKPLACEOffice TechnologyView service →
YOUR EXTERNAL IT TEAM

Build a clearer way to manage IT.

Tell us about your company, users and current technical challenges.

Request a consultation →

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